Terms of Service
Last updated: 15 August 2026
In plain language
This is a free newsletter. The activities are general wellness suggestions, not medical advice, so check with your doctor and stop if anything hurts. Be decent about how you use it. You can leave at any time.
1. Who you are dealing with
Service: Gentle Wellness
Address: Protea Valley, Cape Town, 7530, South Africa
General enquiries and disputes: support@gentlewellness.co.za
Privacy and data requests: privacy@gentlewellness.co.za
Information Officer: J Bester
These details are published in accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002.
2. Accepting these terms
By subscribing to Gentle Wellness you agree to:
- these Terms of Service
- our Privacy Policy
- receiving three wellness emails a week from us
If you do not agree with these terms, please do not subscribe.
3. What the service is
What you get, free
- Three emails a week, on Monday, Wednesday and Friday mornings
- Physical exercises, activities for the mind, and prompts to contact someone
- Content written for adults aged 60 and over, with a seated option for every exercise
- No cost, no card, no upsell
What it is not
- Medical advice or treatment
- A replacement for seeing a doctor, physiotherapist or nurse
- A monitoring or care service
- An emergency service
Please speak to your doctor before starting new exercises.
4. Who can subscribe
You may subscribe if you
- are 18 or older
- have a valid email address
- agree to these terms
Signing up a parent or relative
You may enter someone else's email address, but only if:
- you have their permission to give it to us
- they know the service is coming
They decide, not you. We email them once to ask them to confirm, and nothing else is sent unless they click the link themselves. They can stop it at any time without telling you, and we never report back to you on what they open or do. Our Privacy Policy explains this in full.
5. Confirming your subscription
Double opt-in
- An email address is entered on our website.
- We send that address one email with a confirmation link.
- The link must be clicked within 24 hours.
- Only then does the newsletter start.
Why: so that nobody can be subscribed without their knowledge, including by a well-meaning relative.
Your responsibilities
- Give a working email address
- Keep your email account secure
- Do not use somebody else's address without their permission
- Do not use throwaway addresses to abuse the service
6. Our content
The activities, wording, design and branding are owned by Gentle Wellness or licensed to us.
You may
- do the activities, as often as you like
- print them for yourself, or for someone you care for
- show them to friends and family, and send them a link
- quote a bit of it when telling somebody about an exercise
Please do not
- republish our content on another website
- sell it or charge for access to it
- remove our name from it
- use it to build a competing service
7. Using the service properly
Please do not
- abuse the subscription form or submit addresses in bulk
- try to break into, disrupt or overload our systems
- scrape the site with automated tools
- subscribe with fake addresses
- send abuse to us or to anyone else through our forms
If you do any of these we may end your subscription, and where necessary block access, without notice.
8. Health and safety
This is not medical advice
Gentle Wellness provides general wellness activities for information only. It is not medical advice, it is not personalised to your health, and it does not create any kind of practitioner relationship.
Please
- Speak to your doctor before starting a new exercise programme, particularly if you have a heart condition, high blood pressure, diabetes, arthritis, or you have had a fall.
- Stop straight away if you feel pain, dizziness, chest tightness or shortness of breath.
- Use the seated version if you are at all unsteady. Every exercise has one.
- Have something solid to hold on to for anything done standing.
- Skip anything that does not feel right for you. Nothing here is compulsory.
Where our activities come from
Activities are written from published health guidance, and each one cites the sources it draws on so you can check them or show them to your doctor.
They have not been individually reviewed or approved by a medical practitioner, and they are not tailored to any individual's condition. General guidance cannot know about your knees, your medication or your blood pressure. Your doctor can.
What you accept
- All physical activity carries some risk.
- You take part at your own risk, using your own judgement.
- You have spoken to, or will speak to, your healthcare provider.
- We are not responsible for injuries or health events arising from activities you choose to do.
In an emergency
112 — from any mobile phone
10177 — ambulance and fire
10111 — police
9. No warranties
The service is free and provided as it is.
We try to do this well, but we cannot promise:
- that emails always arrive, or arrive on time
- that the website is always available
- that content is free of errors
- any particular result for your health
- that every email program displays it perfectly
To the fullest extent permitted by law, the service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
10. Limitation of liability
To the fullest extent permitted by South African law, we are not liable for:
- injury arising from physical activities you chose to do
- health conditions that arise or worsen
- lost profits or business opportunities
- indirect or consequential loss
- amounts above R100
This does not apply to
- death or personal injury caused by our gross negligence
- fraud or fraudulent misrepresentation
- anything that cannot lawfully be excluded, including under the Consumer Protection Act 68 of 2008
11. Indemnity
If you break these terms, or use the service unlawfully, and somebody brings a claim against us because of it, you agree to cover the reasonable costs of dealing with that claim. This does not apply to anything caused by us.
12. Ending your subscription
You can leave whenever you like
- Click unsubscribe at the bottom of any email — it takes effect immediately
- Or email support@gentlewellness.co.za
- No reason needed, no penalty, and you are welcome back
To have your information erased as well as stopping the emails, see your rights in the Privacy Policy.
When we may end it
We may end your subscription if you break section 7. We will email you first, unless the problem needs immediate action for security reasons.
13. Changes to these terms
We may update these terms as the service changes.
If the change is material
- We email everyone who is subscribed.
- The change takes effect 30 days after we tell you.
- If you do not agree, unsubscribe before then.
This matches the notice period in our Privacy Policy, so both documents change on the same footing.
Minor corrections — a typo, a clearer sentence — are made without notice. The date at the top always shows the last change.
14. Resolving a dispute
Step one: tell us
Please contact us first at support@gentlewellness.co.za. Most problems are a misunderstanding we can sort out the same week. We aim to resolve complaints within 30 days.
Step two: arbitration, if you want it
If we cannot resolve it between us, we are both willing to refer the dispute to arbitration under the expedited rules of the Arbitration Foundation of Southern Africa (AFSA), in Johannesburg, in English. Each side pays its own costs and the arbitrator's fee is shared. An arbitrator's decision is final.
Your rights are not signed away
Nothing in this section stops you from taking a matter to court, to the Small Claims Court, to the National Consumer Commission or a consumer tribunal, or to the Information Regulator. Where the law gives you a right to a particular forum, that right stands regardless of what is written here.
Governing law
These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.
15. General
Severability
If any part of these terms cannot be enforced, the rest still applies.
Entire agreement
These terms and the Privacy Policy are the whole agreement between us.
No waiver
If we do not enforce something straight away, we have not given up the right to enforce it later.
Assignment
We may transfer these terms to an organisation that takes over the service. You may not transfer your rights under them.
Language
These terms are written in English, and the English version applies if they are ever translated.
16. South African law
Consumer Protection Act
Under the Consumer Protection Act 68 of 2008 you have the right to:
- fair and honest dealing
- clear information about what you are getting
- protection from unfair marketing
- cancel at any time
Nothing in these terms limits any right the Act gives you.
POPIA
How we handle your personal information, and the rights the Protection of Personal Information Act 4 of 2013 gives you, are set out in our Privacy Policy.
Information Officer: J Bester, privacy@gentlewellness.co.za
Electronic Communications and Transactions Act
Our operator details are published in section 1, as section 43 of that Act requires.
Questions about these terms?
We are happy to explain any of it in plainer words.